Shipping Protection
Shipping Protection is complete insurance that your package delivers to your address! In the event of a lost package, we will send a free replacement. This is only to ensure tracked shipments arrive and does not cover porch piracy. Please double check your shipping address during purchase to ensure smooth delivery.
Compatible Vehicle
Frequently asked questions
Is my package covered if I use the wrong shipping address?
If you no longer have access to that address and cannot contact the resident to retrieve the package, we can issue replacement.
Please confirm your proper shipping address with our customer support team.
What if my package is stolen from my porch, mailbox, etc.?
Our shipping protection plan does not cover stolen packages unless you have video proof of the theft. You will be required to submit the video evidence to our team for review before a replacement may be issued.
Got more questions?
Check our Help Center or reach out to our team:
Average response time is less than 2 hours.
Available Monday-Friday, 5am - 5pm PST.
