You can return/exchange any item(s) within 30 days of the delivery date but you must have all the original packaging (box & components inside) to qualify. Products that have missing components or original box are not eligible for refunds.

Holiday Shoppers: Due to the gifting nature of our products, we will be modifying our return policy to allow enough time for your recipient to return if they wish. Please provide proof of the gift and have the recipient reach out with the person who placed the order. 

If your items arrived damaged, please reach out to us directly with images and videos within 24 hours of delivery.

Want to Exchange An Item?

No worries at all, did you purchase our Magic Box product?

Maybe you didn't use the streaming functions enough but don't want to miss out on wireless CarPlay... If that sounds like you, I would suggest exchanging your Magic Box for a Magic Link (wireless CarPlay Adapter).

Having Issues Setting Up Your Magic Box?

Still Want To Exchange or Return?

Make sure to have your order number and shipping zip code ready. You can find the order number in your Order Confirmation email from Magic Brands.

Still Have Questions?

You can either use the form below to reach out to our team or check out our help center full of troubleshooting videos and common setup questions.