FAQS

Most orders are packed up within 12-24 hours of placing your order and delivery within 2-5 business days.

*International orders vary based on the shipping carrier selected at checkout.

You can track your order using our Order Tracker.

You can find your Order ID in the order confirmation email.

Go to your e-mail inbox and search for “Magic Brand”. If you can’t find it inbox, please also check your spam and promotions folder.

You can make changes to your order within the first 12 hours if the order has not been sent out yet. Keep in mind, most orders during business hours get picked and packed within 2 hours.

Please email or use our contact page to get in touch.

Yes, we ship worldwide and shipping is calculated at checkout based on your location and desired shipping speed/carrier.

No, you do not need to buy it but it definitely helps navigate the box more effectively. If you do not have touch screen in your vehicle, we strongly encourage you also buy a Magic Remote.

You can return/exchange any item(s) within 60 days of the delivery date but you must have all the original packaging (box & components inside) to qualify. Products that have missing components or original box are not eligible for refunds. We offer the ability to send the product back with a pre-paid shipping label if you select that option on our returns center.

Holiday Shoppers: Due to the gifting nature of our products, we will be modifying our return policy to allow enough time for your recipient to return if they wish. Please provide proof of the gift and have the recipient reach out with the person who placed the order. 

If your items arrived damaged, please reach out to us directly with images and videos within 24 hours of delivery. 

Please confirm your vehicle's compatibility by checking our verified list found here.

Yes, if the device stops functioning please get in contact with here immediately so we can resolve the issue. Please use our contact page for any warranty requests.

The Magic Box works on the vehicles listed below. If you prefer to search your specific year, make, model, you can do so on our compatibility quiz.

*Vehicle must have WIRED CarPlay or Android Auto*

Audi 2016-2023
Buick 2018-2023
Cadillac 2016-2023
Chevrolet 2016-2023
Chrysler 2017-2023
Dodge 2017-2023
Fiat 2017-2023
Ford 2017-2023
Genesis 2018-2023
GMC 2017-2023
Honda 2018-2023 (No Odyssey, Pilot)
Hyundai 2016-2023
Jaguar 2019-2023
Jeep 2018-2023 (No Wagoneer)
Kia 2017-2023
Land Rover 2019-2023
Lincoln 2017-2023
Mazda 2018-2023
Mini 2018-2023
Mercedes Benz 2016-2023
Nissan 2018-2023
Peugeot 2017-2023
Porsche 2017-2023
Ram 2018-2023
Seat 2017-2023
Skoda 2018-2023
Toyota 2019-2023 (No Sienna, Tundra)
Volkswagen 2016-2023
Volvo 2019-2023

Any Alpine, Kenwood or Pioneer aftermarket display screen with wired CarPlay or Android Auto will also work.

Don't see your car on the list?
Request compatibility here

Yes, you can mirror any Apple or Android phone to your vehicle screen. But you can also customize the apps within The Magic Box to include your most frequent apps!

The first time you plug in the box it takes about 15 seconds to recognize the device. Each time after that, it loads up in seconds!

Yes, we have a help center where you can find how-tos on popular features along with additional resources in the case you experience any difficulty.

Simply download the Netflix app within the Google Play Store within the Magic Box device. Log into your account and start streaming your favorite shows.

Turn your cars display screen into a smart TV using The Magic Box. Simply plug the Magic Box into your car's USB port and the regular CarPlay or Android Auto screen will be replaced with ours. Download any app and start streaming with The Magic Box.